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By automating the answering of customer and supplier calls you can
● save money by reducing call handling times
● improve service by increasing number of calls answered
● increase choice by installing an auto-
● reduce backlogs by handling standard questions
● Support for Windows 2000, Windows Vista & XP
● Audit trail logs for all calls
● Support for any SQL compliant data source
● Support for most PBXs
● Can handle 4 to 64 channels
● Variety of voices available
● Call hand off to operator facility
COMPLETE Supports isolated or networked versions
EFFICIENT zero impact on network resources
UNIVERSAL support for ODBC to link to any database
VERSATILE answers calls via PBX or POTS lines
SECURE telephone input eliminates security threats
> TAGspeakIT
The issues is simple: You want to provide better customer services while reducing your operating costs. By using TAGspeakIT to link your computer systems to your incoming telephones you can provide automated responses to many customer enquiries and even take orders (CTI) at all times.
Most customer queries require customer services agents to verify a caller is who they claim to be, before retrieving the appropriate details e.g. delivery dates, & reading them back to the caller. Now, you can automate the vast majority of these queries..
Respond to customers 24/7 via your telephones!
The TAGspeakIT IVR System has 3 parts:
The server(s), the Voice card(s), the Software Licenses
1. Server Requirements:
o Dual processor/Dual core CPU*, 2.6 GHz
o * 0-
o 2 GB RAM
2. The Voice card(s)
o We recommend a card with similar specs to the the Ai-
3. The Software Licenses
o Annual subscription based license