> Automated Communications for Voice and Data

• Company history

TAG is a software house based in Coventry in the United Kingdom, specialising in communications. TAG was formed in 1983, by Tony Gibbon and John Ryrie, to design and write bespoke computer applications such as Finished Goods Systems, Production Recording Systems etc.for the manufacturing sector. We devised a computerised telex system in 1986 for Courtaulds PLC. and created our first communications product TAGtelex. Today, our communications software products for document distribution and telephone call recording are sold and used worldwide in fifteen countries. (Read more ...)

• Case Studies

Since 1983, TAG have helped hundreds of companies to improve their communications, by fax, email, EDI, sms or voice processing using our innovative software products.

We supply systems for document distribution, by fax, email, & enhanced prints. We have helped companies to:

l dramatically reduce communications spending. One New York customer has saved over $3,000,000 with TAG (Read more...)

l adapt our packages to perform complicated tasks e.g. automatically attaching related documents to messages. (Read more...)

l enhance existing documents easily e.g. Add bar codes to Oracle works orders. (Read more...)

l control the sending of critical documents e.g. filter high value transactions & delay sending pending authorisation.(Read more...)

Our telecommunications applications use the latest voice technologies to achieve several objectives. For example:

l linking telephone callers ID with your customer / supplier data. Avaya customers uses TAGjuggler to “screen-pop” (Read more...)

l reducing miss sells in call centres with TAGjuggler e.g. Argos use TAGjuggler to automate call centre scripting. (Read more...)

l automatically answering customer calls with CTI e.g. Magic Aire use TAGspeakIT to automate delivery information. (Read more...)

Platforms support for our server products includes: HP3000, HPUX, DECVax, IBM RS6000, AS400, Linux, Solaris

Manufacturing & Accounting packages supported include: SAP, Infor, MANMAN, MK, MM/3000, Oracle, Sage, MFGPro.